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Chapter
Marketplace
List products, respond to RFQs, process orders, and manage escrow.
Seller
Farmer
Producer
01
Creating your first marketplace listing
List a product or harvest batch on the COMPLIED marketplace so buyers across Nigeria can find and order from you.
Seller
Farmer
Producer
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02
Understanding the COMPLIED marketplace
What the COMPLIED marketplace is, who it is for, and how B2B trading works on the platform.
Seller
Farmer
Producer
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03
Setting volume-based pricing tiers
How to offer different prices for different order sizes on your marketplace listings — encouraging bulk buyers.
Seller
Farmer
Producer
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04
Managing your listing visibility
How to publish, pause, and archive your marketplace listings, and when to use each option.
Seller
Farmer
Producer
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05
Receiving and responding to an RFQ
How to handle a Request for Quotation from a buyer — reviewing what they need, sending your price, and converting it to an order.
Seller
Farmer
Producer
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06
Accepting and processing a marketplace order
What happens when a buyer places an order on your listing, and how to fulfil it step by step.
Seller
Farmer
Producer
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07
Requesting delivery for a marketplace order
How to arrange delivery through a COMPLIED logistics provider for a confirmed marketplace order.
Seller
Farmer
Producer
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08
Marketplace order statuses explained
What each order status means in COMPLIED and what action — if any — is required from you at each stage.
Seller
Farmer
Producer
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09
Understanding escrow — buyer side
How escrow protects you as a buyer on the COMPLIED marketplace — what happens to your money and when it is released.
All
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10
Understanding escrow — seller side
How escrow protects you as a seller on the COMPLIED marketplace — when payment is secured and when it is released to your bank.
Seller
Farmer
Producer
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11
Releasing escrow after delivery
How buyers confirm delivery and release escrow payment to the seller on the COMPLIED marketplace.
All
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12
Raising a dispute on a marketplace order
How to raise a dispute when a marketplace order goes wrong — goods not delivered, wrong items, or serious quality issues.
All
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13
Your marketplace reputation score
How your reputation score is calculated on the COMPLIED marketplace and how it affects your visibility and buyer trust.
Seller
Farmer
Producer
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