Why escrow protects buyers
When you pay for a marketplace order, your money does not go directly to the seller. It is held in a secure escrow account until you confirm that the goods have arrived and are as described. If goods do not arrive, or arrive significantly different from what was listed, you can raise a dispute and recover your payment.
How to pay into escrow
- When the seller confirms your order, you receive a notification to complete payment
- Open the order from Marketplace → My orders
- Click Pay now
- Select your payment method and complete the transaction via Flutterwave
- Payment is held in escrow — you will see a confirmation that it is secured
Tracking your order after payment
After paying, track your order from Marketplace → My orders. You will see real-time status updates as the seller prepares and dispatches your goods.
Confirming delivery and releasing escrow
When your goods arrive and you are satisfied, open the order and click Confirm delivery. This releases the escrow payment to the seller. Do not confirm delivery if goods have not arrived or are seriously different from what was ordered.
What happens if you do not confirm
If you do not confirm delivery within 72 hours of confirmed receipt, escrow releases automatically. This protects sellers from buyers who delay confirmation. If there is a genuine problem with the delivery, raise a dispute before the 72-hour window closes.