When an order arrives
When a buyer places an order on one of your marketplace listings, you receive a notification immediately. The order appears in Marketplace → Orders with the status Pending confirmation.
At this point, the buyer has not paid yet. Payment only happens after you confirm the order.
Step 1 — Review the order
Open the order. Check the product, quantity, delivery address, and any notes from the buyer. Confirm you have the stock and can fulfil the order before proceeding.
Step 2 — Confirm or decline
If you can fulfil the order, click Confirm order. The buyer is notified and prompted to pay into escrow.
If you cannot fulfil the order — because you are out of stock, the quantity is too large, or the delivery location is outside your range — click Decline order and briefly explain why. Declining frequently affects your marketplace reputation score.
Step 3 — Wait for payment
After you confirm, the order status changes to Awaiting payment. The buyer has a limited window to complete payment into escrow. If they do not pay within the window, the order expires automatically.
Step 4 — Dispatch goods
Once the buyer pays, the order status changes to Paid — ready to dispatch. Prepare and dispatch the goods. Update the order status to Dispatched and enter any tracking information or logistics details.
Step 5 — Delivery confirmed — you get paid
When the buyer confirms delivery, escrow releases and payment is transferred to your bank account — typically within 24 hours.