Holding and resuming an order

How to pause a sale in progress on the COMPLIED POS and return to it later without losing the items already added.

Seller

Updated 06 Jun 2026

When to hold an order

Hold an order when a customer steps away, needs more time to decide, or when you need to serve another customer urgently without losing the items already added to the current cart.

How to hold an order

Click the Hold button in the POS header area. A confirmation modal appears asking you to enter a reference number for this held order — typically the customer's name or a short description like "Alhaji — fabric". Enter the reference and click Confirm. The cart clears and the POS is ready for the next customer.

How to resume a held order

Click the Hold List button in the POS header. A modal opens showing all currently held orders with their reference numbers, item counts, and creation times. Find the order you want to resume and click the edit icon next to it. The held order loads back into the cart exactly as it was left.

Deleting a held order

From the Hold List modal, click the delete icon next to any held order to remove it permanently. A confirmation prompt appears before deletion.

Tip: Always enter a meaningful reference number when holding an order. "Hold 1", "Hold 2" becomes confusing quickly when several customers are waiting. A customer name or a brief description of the main item they are buying is much easier to identify at a glance.

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