Processing a return or refund

How to handle a customer return on COMPLIED — creating a sale return, restoring stock, and recording the refund.

Seller

Updated 06 Jun 2026

Before you start

An existing completed sale to return against

How sale returns work on AADOPS

When a customer returns goods, you create a Sale Return record. This reverses the inventory effect of the original sale — the returned items are added back to your stock — and records the refund amount and method.

Step 1 — Go to Sale Returns

From the POS, click the menu icon in the header and select Sale Return, or navigate to Sales → Sale Returns from the main sidebar. Click + Create Sale Return.

Step 2 — Find the original sale

Search for the original sale by its reference number or customer name. Select it to load the sale details.

Step 3 — Select items to return

From the original sale items, select which products are being returned and enter the quantity being returned for each. You can return a partial quantity — for example, 2 of the original 5 bags.

Step 4 — Enter return details

Select the return status — Received (goods are back in your hands) or Pending (awaiting return). Select the refund payment type — Cash, Cheque, Bank Transfer, or Other. Add any notes about the reason for the return.

Step 5 — Save

Click Save. The returned quantity is added back to your inventory. The refund is recorded against the original sale.

Note: Only staff with Manager or Admin roles can create sale returns. Cashier-role staff do not have access to the Sale Returns screen.

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