Reactivating a cancelled account — AADOPS Guide@endsection AADOPS
Guide › Plans & Billing › Reactivating a cancelled account

Reactivating a cancelled account

How to restore a cancelled COMPLIED subscription and pick up where you left off.

All
Updated 06 Jun 2026

What reactivation means

Reactivating restores your paid plan after it has lapsed to Starter — either because you cancelled or because a payment failed and was not resolved. All your data — products, sales, customers, reports — is intact and available immediately after reactivation.

How to reactivate

  1. Log into your AADOPS account
  2. Go to Settings → Subscription
  3. Click Reactivate subscription
  4. Select the plan and billing cycle you want
  5. Complete payment

Your plan activates immediately after payment. Paused marketplace listings reactivate, staff access is restored, and warehouse locations become accessible again.

If your account has been on Starter for a long time

Your data is preserved regardless of how long your account has been on Starter. There is no data expiry. A business that lapsed to Starter a year ago and reactivates today will find everything exactly as it was when the plan lapsed.

If payment fails on reactivation

If your card is declined during reactivation, try a different card or pay via bank transfer. Contact AADOPS support at support@aadops.com if you continue to experience payment issues.

Note: You cannot reactivate a deleted account. Reactivation only applies to accounts that cancelled their subscription but kept the account. If you deleted your account entirely, that data is gone permanently.
Was this article helpful?
← Previous
What happens when your trial ends
Next →
Understanding your COMPLIED subscription invoice
Related articles
→ Comparing plans — what each includes → Upgrading your plan → Downgrading your plan → Quarterly and yearly billing — how it works