What the logistics report covers
The logistics performance report gives delivery service providers a structured view of their business performance — how many deliveries were completed, how much was earned, how reliable the service was, and where performance can improve.
How to access it
Go to Reports → Logistics performance. Select your date range.
Key metrics
Total deliveries completed — shipments successfully delivered in the period.
Total revenue — delivery fees earned from completed shipments.
On-time delivery rate — percentage of deliveries completed by the committed delivery date. The most important service quality metric.
Average delivery time — from pickup confirmation to delivery confirmation, in hours or days. Compare across routes to identify where your service is slowest.
Request acceptance rate — percentage of incoming delivery requests accepted vs declined or ignored.
Dispute rate — percentage of deliveries that resulted in a buyer dispute. Even one or two in a period is worth investigating.
Revenue by route — which origin-destination pairs generate the most revenue. Useful for deciding where to focus your capacity.