What layaway is
Layaway is an arrangement where a customer pays for goods in instalments over an agreed period before taking them home. The goods are held for them and only released when the full amount is paid. Common for high-value items — electronics, furniture, appliances, large fabric orders.
Step 1 — Create the layaway sale
On the POS, add the products the customer wants to reserve. Add the customer to the sale. Click Charge → Layaway.
Enter:
- The deposit amount the customer is paying today
- The agreed completion date — when all payments must be made
- Any notes about the arrangement
Click Create layaway. The items are reserved and removed from your available stock. The sale is marked as a layaway in progress.
Recording instalment payments
When the customer makes a payment, go to Sales → Layaways. Find the customer's layaway and click Record payment. Enter the amount and method. The remaining balance updates automatically.
Releasing the goods
When the full amount is paid, the layaway status changes to Ready for collection. Click Complete layaway to finalise the sale and record the delivery of goods to the customer.
Cancelling a layaway
If the customer cancels or fails to complete payment by the agreed date, open the layaway and click Cancel layaway. The reserved stock is returned to available inventory. Handle any refund of deposits according to your business policy.