What payment reconciliation is
Payment reconciliation is the process of matching the payments you received in AADOPS against the credits that appear in your bank account. It confirms that every marketplace disbursement that AADOPS recorded has actually arrived in your bank — and helps you identify any discrepancies.
Where to find your disbursement records
Go to Marketplace → Payments. This page shows every escrow disbursement made to your bank account — the order number, the gross order value, the commission deducted, the net amount transferred, the transfer date, and the Flutterwave reference number.
Reconciling with your bank statement
- Download your disbursement list from Marketplace → Payments → Export
- Download your bank statement for the same period
- Match each AADOPS disbursement to a corresponding credit in your bank statement using the amount and date
- Use the Flutterwave reference number to identify specific transfers if amounts are similar
If a disbursement is missing from your bank statement
If a disbursement appears in AADOPS but not in your bank statement after 48 hours, contact AADOPS support with the order number and Flutterwave reference. Include a screenshot of the disbursement record from your Marketplace → Payments screen.