When escrow releases automatically

The conditions under which COMPLIED releases escrow without the buyer clicking confirm — and what this means for sellers.

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Standard plan+ Updated 06 Jun 2026

Why auto-release exists

Auto-release protects sellers from buyers who receive their goods but delay or refuse to confirm delivery — intentionally or otherwise. Without auto-release, a seller could have their payment held indefinitely even after a successful delivery.

When auto-release triggers

Escrow releases automatically when:

The AADOPS logistics provider marks the delivery as completed, and
72 hours pass without the buyer confirming delivery or raising a dispute

Both conditions must be met. If the buyer raises a dispute before the 72-hour window closes, auto-release is suspended until the dispute is resolved.

What happens when auto-release triggers

AADOPS processes the release exactly as it would for a manual buyer confirmation. The commission is deducted and the balance transfers to your bank account within 24 hours. The order closes as Completed.

For buyers — what to do before auto-release

If you receive goods and have a genuine problem — damage, wrong items, short delivery — raise a dispute before the 72-hour auto-release window closes. Once auto-release triggers, the transaction is considered complete and resolving a dispute becomes significantly harder.

Note: Auto-release only applies when delivery has been confirmed by the logistics provider or marked as delivered in the system. If goods are never dispatched or the delivery is never recorded, auto-release does not trigger — escrow remains held.

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The full escrow lifecycle — step by step

When escrow is held pending a dispute

→ How escrow works on COMPLIED → The full escrow lifecycle — step by step → When escrow is held pending a dispute → How funds are disbursed to your bank account